Our commitment to protecting the privacy and security of your personal information
At Royal24, the privacy and security of your personal information is our highest priority. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and the best international standards.
Royal24 is committed to protecting the privacy rights of all our users. As a trusted online entertainment platform in Malaysia, we understand how important the trust you place in us is when sharing your personal information. This Privacy Policy details the types of information we collect, the purpose of collection, how it is used and protected, and your rights regarding your personal data.
By using Royal24 services, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand how your information is handled. If you have any questions or concerns about our privacy policy, please do not hesitate to contact our support team, who are ready to assist you at any time.
All your personal data and financial transactions are protected with 256-bit SSL encryption technology — the same standard used by leading banks worldwide — for maximum security.
We fully comply with the Malaysia Personal Data Protection Act 2010 and handle your data with complete accountability in accordance with local laws.
Your data is stored on secure servers with full redundancy, automated backup systems, and strict access controls to prevent data loss or breaches.
We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
You have the full right to access, update, or request deletion of your personal data at any time through your account settings or customer support.
You will be notified promptly of any changes to our privacy policy or how your data is used, ensuring full transparency.
Royal24 collects various types of information to provide and improve our services to you. Information collected includes data you provide directly during registration and use of the platform, as well as information collected automatically through your use of our services. All information is collected for legitimate purposes and is necessary for the operation of our platform.
When you register an account at Royal24, we require basic information for your identification and identity verification. This includes your full name as stated in your official identification document, your date of birth to verify that you have reached the legal adult age, an active email address for communication and account verification, a mobile phone number for added security and account recovery, and your full residential address for verification and regulatory compliance purposes.
| Data Type | Purpose of Collection | Legal Basis |
|---|---|---|
| Name & Date of Birth | Identity verification and minimum age compliance | Legal requirement |
| Email Address & Phone | Account and security communications | Contract performance |
| Residential Address | KYC verification and AML compliance | Legal requirement |
| Payment Information | Deposit and withdrawal processing | Contract performance |
| Transaction History | Financial records and audit | Legal requirement |
| Game Activity | Responsible gaming and fraud prevention | Legitimate interest |
To process your deposit and withdrawal transactions, we collect information related to the payment methods you use. This includes bank account details such as account number and bank name, e-wallet information such as the registered phone number or e-wallet ID, and a complete transaction history including amounts, dates, and times for financial records and audit purposes. Sensitive payment information such as full credit card numbers is not stored on our servers and is processed exclusively through fully encrypted payment gateways.
When you access the Royal24 platform, our systems automatically collect certain technical information for security, service improvement, and technical support purposes. This includes your IP address, the type and version of your web browser, your device's operating system, access times, and referring URLs. We also use cookies and similar tracking technologies to enhance your user experience and understand how our services are used.
Important Note: All personal information collected is used solely for platform operations and will not be shared with third parties without your consent unless required by law.
The information we collect is used for various legitimate purposes directly related to providing our services to you. Primary uses include verifying your identity and age to ensure compliance with legal requirements, processing financial transactions including deposits, withdrawals, and payment records, and communicating with you about your account such as transaction notifications, security updates, and relevant exclusive promotions.
We also use your data to enhance platform security by detecting and preventing fraud, money laundering, and violations of our terms of service. Data analysis helps us understand usage patterns and user behaviour to improve platform design, enhance features, and deliver better services. Information is also used to support our responsible gaming programme by identifying at-risk behaviour and providing appropriate assistance tools.
Verifying your identity and eligibility in accordance with KYC and AML requirements
Processing deposits, withdrawals, and financial records securely
Detecting and preventing fraud, collusion, and unlawful activity
Sending important notifications, updates, and relevant promotions
Providing technical assistance and responding to your enquiries promptly
Analysing usage to improve the user experience
Royal24 is committed to never selling or renting your personal information to third parties for marketing purposes. However, in certain limited circumstances, we may need to share your information with specific parties for legitimate operational purposes. Such sharing is always carried out under strict confidentiality agreements and involves only the minimum information necessary.
Payment service providers receive the information needed to securely process your transactions. IT and hosting service providers have limited access to maintain and support our platform infrastructure. Law enforcement or regulatory authorities may receive information where required by law or court order. In all cases, we ensure that third parties comply with data protection standards equivalent to our own.
The security of your personal information is a responsibility we take seriously. Royal24 implements multiple layers of technical and organisational security to protect your data from unauthorised access, loss, destruction, or disclosure. All sensitive data is encrypted using industry-standard 256-bit SSL encryption protocols, the same standard used by major financial institutions.
Our servers are housed in secure data centers with strict physical access controls, intrusion detection systems, and 24/7 monitoring. We perform regular data backups to ensure your information is not lost in the event of a technical emergency. Access to personal data is restricted to authorized personnel who require it to perform their duties, and all staff are trained on the importance of privacy and data security.
Under the Malaysia Personal Data Protection Act 2010, you have several important rights regarding your personal data. You have the right to access a copy of all personal information we hold about you. You may request that we correct any inaccurate or incomplete information. You also have the right to request deletion of your data under certain circumstances, subject to our legal obligations to retain specific records.
You have the right to object to or restrict the processing of your personal data for specific purposes such as direct marketing. You may withdraw your consent at any time where processing is based on consent. You also have the right to transfer your data to another service provider in a machine-readable format. To exercise any of these rights, please contact our customer support team through the available channels.
Get a copy of the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data subject to legal requirements
Object to data processing for specific purposes such as marketing
Royal24 uses cookies and similar tracking technologies to enhance your user experience and understand how our platform is used. Cookies are small text files stored in your web browser when you visit our website. We use essential cookies required for core platform functions such as account verification and security. Functional cookies help improve platform performance and usability by remembering your preferences.
Analytical cookies help us understand how users interact with our platform so we can make improvements. You can manage cookie settings through your web browser, but please note that disabling certain cookies may affect platform functionality. For more information on how we use cookies and how to manage your settings, please refer to your browser settings or contact our support team.
We retain your personal information for as long as your account is active or as needed to provide services to you. After you close your account, we will retain certain data for the period required by law or for legitimate purposes such as fraud prevention, dispute resolution, and audit compliance. Financial transaction records are typically retained for a minimum of seven years in line with financial and tax legal requirements.
Data that is no longer required for legal or business purposes will be securely deleted or anonymised. You may request information on retention periods for specific data categories by contacting us.
The royal24 platform is intended for users aged 18 and above only. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without appropriate parental consent verification, we will take steps to delete that information promptly. If you believe we may hold information from or about a minor, please contact us immediately.
Royal24 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or in-platform notification. We encourage you to review this page periodically for the latest updates. The date of the last update will always be displayed at the top of this document. Continued use of our services after changes are made constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, our customer support team is ready to assist you. We are committed to addressing all privacy issues seriously and will provide a comprehensive response to every enquiry within a reasonable timeframe.
You can reach us via live chat on our platform, available 24/7, or by email for more detailed enquiries. Our dedicated privacy team handles all data protection requests with full professionalism and confidentiality. Your trust is our most valuable asset, and we uphold it through transparency and accountability in every aspect of how we handle your personal data.
Your information is protected with the latest security technology. Join Royal24 today and enjoy a safe, trusted online entertainment experience with a welcome bonus of up to RM 2,000!
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